Communications Strategy

Overview

Effective communication is critical for any engineering team, especially one that's working on complex and interconnected projects like the Alliance Business Suite. This page outlines the various tools and platforms we use for communication, how and when to use them, and best practices for ensuring clear and efficient communication within the team.

Tools and Platforms

Microsoft Teams

Purpose: Internal Team Communication, Video Conferencing, Screen Sharing
Official Link: Engineering Team
Best Practices:

  • Use channels for project-specific communications.
  • Start private chats for one-on-one conversations or sensitive topics.
  • Leverage video conferencing for synchronous meetings.
  • Utilize Teams' built-in integration with Azure DevOps for seamless workflow.

Discord

Purpose: Casual Chat, Community Engagement
Official Link: Server
Best Practices:

  • Keep conversations related to development in designated channels.
  • Follow the community code of conduct.
  • Use for less formal, real-time communication with team members.

Email

Purpose: Official Communications, Customer Support
Official Link: support@fenix-alliance.com
Best Practices:

  • Use for formal communications or when a paper trail is necessary.
  • Include all relevant parties in CC for transparency.
  • Follow proper email etiquette; be clear and concise.

Virtual Office (Gather Town)

Purpose: Virtual Collaboration, Informal Meetings
Official Link: Gather Town
Best Practices:

  • Use for ad-hoc meetings or informal catch-ups.
  • Ensure your camera and microphone are functioning well.
  • Respect others' virtual space; don't enter meetings uninvited.

Toll-Free Number

Purpose: Customer and Vendor Communication
Official Link: +1 206-588-6716
Best Practices:

  • Use for official and urgent communications.
  • Record important calls for compliance and quality assurance.

When to Use What

  • Use Microsoft Teams for internal team communications and project-related discussions.
  • Discord is best for less formal discussions or community engagement.
  • Email should be used for formal, official communications.
  • Virtual Office (Gather Town) can be used for informal collaboration.
  • Toll-Free Number is primarily for customer and vendor interaction.

FAQs

For common queries, refer to our Frequently Asked Questions page.

Support

For any technical issues, visit the Support Portal or track it in the Azure Issue Tracker.

Last Updated

This page was last updated on September 9, 2023.